To our Royal Coffee customers,
Amid the concerns over coronavirus (COVID-19) and the statewide shelter in place directive, we want to keep you updated on the steps that we are taking to safeguard our operations, customers, and team. The safety and well-being of our community are, as always, our priority.
Fortunately, coffee is classified as a food by the FDA and therefore we are considered an essential business. Our warehouses remain open and the Royal team is still at work. Our day-to-day operations have changed significantly as nearly our entire team made the transition to working from home on March 16th. Our Quality Control operations are still happening, albeit with a pared down team of senior traders and our cofounder to further reduce potential points of transmission. While Royal has always practiced strict and consistent cleanliness and hygiene policies, we have adopted further safety measures including the implementation of the indirect cupping method and increasing the frequency with which we clean and disinfect all surfaces at the office, warehouse, and The Crown.
We elected to close The Crown: Royal Coffee Lab & Tasting Room on March 14th and it will remain closed until at least April 7th. We are happy to share that The Crown team and baristas are working from home on educational content and other coffee projects. If you have any coffee questions or suggestions for content that you would like to see from us, please reach out.
At this time, we have heard of some driver shortages from carriers, but we aren’t expecting any delays getting orders out of our Oakland warehouse. We must advise that you be prepared for possible delays however. If your order is delayed, we will notify you via email, with as much notice as possible. Our best advice: make sure that you are well stocked with your essentials. Coffee buyers can read the latest update from our CEO here.
Our online store is available 24/7. We also offer live chat support on our website during business hours, Monday-Friday 7:30 am PST – 4:30 PST. You can always email us at firstname.lastname@example.org or call us at (510) 652-4256.
If you see a café open, we encourage you to purchase a gift card and tip generously. Please continue to support our industry and buy from all the local roasters you can. Some excellent resources to support the specialty coffee industry are:
We appreciate your support and are committed to providing you the very best customer service possible during this difficult time.